Client Charter

These are standards that we set within the Skin&Spirit Hair & Beauty salon for the benefit of you – our clients.  

Following discussion with you, you will be treated by suitably qualified staff and given the best care.  No care or treatment will be given without your consent.  It is important that you understand all the information that you are given – if in doubt please ask.

Commitment

We are committed in providing the best service that we can to everyone.  This means that we will endeavour to treat all patients as individuals and with the respect that they deserve.  We try to answer the telephone promptly; try to ensure that waiting times are kept to a minimum, and that clients have access to urgent client safety matters in a timely manner.

In order for us to achieve this we need your help as well.  Please let us know if you change any of your contact details – all of this information is of course treated confidentially.

Unacceptable Behaviour

Wherever possible all staff will do our utmost to safeguard your health, provide you with competent, professional service, respect your personal boundaries and treat you with courtesy at all times.  

Our staff are people too; please treat us with politeness and respect.  If you are abusive or repeatedly miss appointments, you are likely to be removed from our list.  Any acts of violence will be reported to the police.

Help us to help you

To help us provide you with the best care we can please:

• Arrive on time for your appointments. If you are late, you may be asked to re-book!
• Always cancel an appointment, if it is no longer required, so that another patient or client can use it.
• Treat all staff with courtesy.
• If you have more than one issue to discuss at stylist or therapist consultations, please let the receptionist know at the time of booking, so they can book your appointments appropriately.
• Should you have a complaint or concern regarding our salon, service or staff, please do raise a complaint by emailing enquiries@skinandspirit.co.uk, which will trigger our Complaints procedure.  We are committed to providing a response within 5 working days (for non client safety matters).
• For urgent client safety matters, please ring the salon in the first instance and speak with your stylist or therapist or you can also ring our sister clinic (Skin&Spirit Aesthetics, Skincare and Wellness Clinic) on 01246 570170 and ask to speak to our Registered Nurse.