Deposits, Cancellations and Reschedules

 At Skin&Spirit Hair & Beauty, your appointment is very important to us.

Prior to each appointment, time and preparation is often needed by our team so that we can give you the best possible service during your visit.  We take your confirmed appointment as a verbal contract and, in turn, the appointment slot is reserved especially for you.  This means we do not and cannot give this time to anyone else.

Please understand that when you forget or cancel your appointment without giving us enough notice, we miss the opportunity to fill that appointment time, clients on our waiting list miss the opportunity to receive our services and it has a significant impact on us as a business.

For this reason, please be advised that with immediate effect and going forwards, we will require a deposit, (as shown in our Deposit Policy below), at time of booking.  We respectfully ask that if you are unable to attend your appointment, please contact the salon ASAP to avoid losing your deposit.

For a quick and easy way and save you coming into the salon, we are now able to take deposits via our online booking system as well as over the phone.

We have tried to put off introducing a Deposit Policy for a long time, but unfortunately the missed appointments are becoming more frequent and they do add up, so we have had to do what is in the best interest of the business, staff and our existing clients.

A deposit of 30% will be required to secure an appointment for any services booked at the salon, the deposit will be taken at the time of booking of the appointment.  The booking will not be confirmed until payment has been received.Deposits are non-refundable but can be transferred if you give the salon at least “48 hours” notice that you need to cancel or reschedule your appointment.

For regular clients, you may choose to place a rolling deposit on your account, where the deposit is paid once but rolls over to each new appointment rather than being deducted from the final fee.  Just ask if you would prefer this approach. 

We understand everyone has busy lives and sometimes circumstances are beyond your control. If you have to cancel your appointment, we ask that you give as much notice as possible.  We require at least 48 hours’ notice prior to your appointment for your deposit to be transferred to a future booking.If the cancellation is less than 48 hours’ notice, your deposit will unfortunately be lost. 

We will always happily re-book a new appointment for you as soon as possible as we understand plans change even with the best of efforts.  However, note that we reserve the right to insist on payment in full in advance if you repeatedly book and cancel without sufficient notice.

We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons, however, our stylists run busy columns and a late cancellation or a no-show for an appointment means someone on the waiting list loses out and we cannot fill the time.